When Response Time and Safety Matter Most
Mobile Control allows you to gain deeper insight into field operations, making it simpler to react to significant events and outages. Keep your clients pleased and your personnel safe in the field by using Mobile Control.
Critical Services Demand Critical Response
Customers expect services that are safe, secure, and reliable, with minimal interruptions and quick responses when something goes wrong. When it comes to assessing rates hikes or other demands from regulatory agencies, utility commissions and other regulatory bodies are just as demanding. You may be surrounded by technology in your office, but do you have the appropriate procedures in place to produce.
Dispatchers must rely on dated information to make decisions despite continuous pressure for faster response times
Mobile Control’s real-time location of your technicians simplifies critical dispatch decision-making. See who is closest to an outage or urgent work order.
When technicians encounter a safety issue, they may not be able to communicate their location and ask for help
Real-time location information makes it easy to find a technician who is lost or disoriented from safety and dispatch help.
Critical alerts notify supervisors and dispatchers when technicians have been stopped longer than expected to identify potential safety issues without communication from the technicians themselves.
Supervisors don’t have key insight to technicians to keep them productive and accountable
Our Travel & Stops report integrates with work orders to show supervisors exactly where technicians are spending their day—work order stops or otherwise.
The Work Order Variance report shows supervisors the difference between the reported time for a work order versus the actual time spent on site.
Real-time alerts make it easy for supervisors to allow dispatching from home while minimizing unauthorized vehicle use and unsafe driving behavior.
Optimizing Operations Demands More Visibility
Hundreds of technicians and thousands of work orders make visibility a challenge. You need a new way to manage resources
By integration with workforce management, Mobile Control creates a Work Order Summary report that shows executives how long work orders really take.
Our Management Summary report puts all key AVL metrics into a single view for easy comparison across key groups.
Use Control Center as a dashboard to get a quick review on performance using rankings, trends and customized benchmarks.
Technical operations supervisors lack the daily visibility to their technicians needed to keep them productive and accountable
Our Travel & Stops report integrates with work orders to show supervisors exactly where technicians are spending their day—work order stops or otherwise.
The Work Order Variance report shows supervisors the difference between the reported time for a work order versus the actual time spent on site.
Real-time alerts make it easy for supervisors to allow dispatching from home while minimizing unauthorized vehicle use and unsafe driving behavior.
Rising costs put pressure on the operating budget to do more with the same dollars
Our integration with workforce management systems creates visibility to make it easy to find ways to get more work done without more technicians or more overtime.
Our Fuel Card integration makes it easy to find fuel savings by identifying inefficient vehicles and driving behavior. Fuel savings across hundreds of vehicles justifies the ROI for many communications customers.
Managing risk and liability across a large-scale field organization is difficult and often expensive
Real-time location of your technicians makes it easy for dispatchers or supervisors to find a tech facing a safety issue and bring in the right resources.
Alerts and reports on driving behavior like speeding reduce your risk on the road.
AVL/GPS prevents vehicle and asset theft with real-time visibility and alerts on activities like towing or unauthorized movement.
Executives are under pressure to demonstrate a commitment to “going green" but don’t know where to start
A mobile workforce with hundreds of vehicles creates a big carbon footprint. Our Carbon Footprint report makes it easy to measure your workforce’s footprint and track progress to reducing it.
