All business owners can stand to take their company to the next level of productivity, and the plumbing and HVAC industry is no different. Managing your field employees is tricky, especially when emergencies occur and you need to service your customers ASAP. A GPS tracking solution can help give your business a leg up on your competition by saving time and money.
Here are 3 ways fleet management can help improve operations in your plumbing or HVAC business:
Double check your vehicles are on the right track
Without GPS tracking, how can you really know that your employees are taking the most direct routes, arriving late to jobs, or not stopping for personal errands? With GPS tracking, you can view a detailed report of exactly where your vehicle went during the day and the hours it was in operation. When your field employees are taking advantage of your fleet vehicles, your customer suffers, and in turn, so does your business’s bottom line.
Emergency calls can be dealt with immediately
Many times in the plumbing or HVAC business, your main jobs are emergencies for your customers. No one plans to have their air conditioner break down in the middle of summer! When your customer needs you, they need you now. With SageQuest’s Maps feature, you can easily find the field employee who is nearest to the customer’s home. Fleet management can give you the tools you need to re-route your technician to get there before your customer has to call someone else in town.
Provide proof of service, every time
Your customers are your number one priority, so providing proof of service is important for them and for your business. If there is ever a customer dispute based on billable hours of service, fleet tracking can provide all of the information needed to settle a dispute without anything getting ugly. Proof of service is also important for your employees. If you ever find yourself in a situation where the customer is trying to take advantage of you, be able to back up your employee with proof of service.
SageQuest can help give your company a competitive edge and stellar customer service. See how fleet tracking can improve operations and become a crucial asset for your plumbing or HVAC company.
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